We apologize that you are experiencing issues with your wake motion.
We would like first to note that the wake motion is a very subtle motion. While most people wake up solely with the motion, we recommend setting a backup alarm on your phone for the first few days of using the wake motion to help determine how you respond to it.
Please ensure that your wake motion settings are configured correctly.
If you are still encountering problems, please select settings > 'Help & Support' > 'Contact Support' to submit a ticket for us to assist you further.