We're sorry you are experiencing issues with your sleep data.
First, sometimes pets sleeping in bed can skew the sleep data for sleepers.
Second, ensure that your bed is connected to WiFi. Do so by selecting settings, selecting your bed from the 'Beds' list, and make sure you have WiFi information and good signal strength.
If you do not have pets on your bed and your WiFi is strong, please submit a help ticket so we may assist you further. To do so, select settings > 'Help & Support' > 'Contact Support'.