We apologize for any inconvenience this has caused you.
First, please ensure that your bed is plugged in and that the green light on the power brick is lit.
Next, ensure that the Bluetooth on your device is turned on.
Then, please unplug the bed and plug it back in. Try to reconnect after 3-5 minutes. If this does not work, please submit a help ticket from your app by selecting Settings > 'Help & Support' > 'Contact Support'.